If you are installing and pairing your Stages Power Meter for the first time and are having trouble, please see the following subtopics to help find a solution.
Certain head units require some specific steps to get the power meter paired to their device. Once you've found the device pairing section of your head unit's menu, it's important to activate the power meter by giving it a rotation or two. Whenever possible, enter in the crank arm's ANT+ ID directly. This number can be found in several places, including a silver sticker on the crank arm itself. For head units that do not allow the ANT+ ID to be entered in, it is necessary to remove the power sensor and head unit from proximity of other power sensors (including trainers that show power) in order to ensure the correct device is paired.
Most head units simply need to be within 3 meters, but some may require close proximity to form the initial pairing so it's recommended that you place it near the power meter to get the initial connection.
Garmin head units with Bluetooth: Certain Garmin head units may need the Bluetooth function disabled in order to pair with external sensors. If you are experiencing this issue, please also check Garmin WebUpdater or Garmin Express for an update to your unit.
For more detail on pairing see: How do I pair my Stages Power meter to my ANT+ or Bluetooth 4.0 enabled device?
Once you've installed the app on your Bluetooth 4.0 compatible mobile device, make sure Bluetooth is currently enabled and open the StagesPower application. Once the app is open, rotate the crank to activate it. From here, the detection process varies in each version. For iOS, it should automatically begin searching. For the Android app, it will pop up with a list of discoverable devices and you can select your Stages Power meter from here.
Please note that on iOS devices, your Stages Power meter won't show up in the Bluetooth settings as a discoverable device when searching for items to pair with. On both operating systems, it is only able to pair through compatible applications and not through the general pairing process.
If you use any other fitness related Bluetooth sensors, you may need to disconnect them first to get a connection. See our related topic: I can't find my power meter on the Stages Power app
iOS App Connecting / Connected
Android App Discoverable Devices / Connected
If you are able to get a connection here, it shows the device is active and sending a signal and the head unit itself may need troubleshooting. If you are not getting anything here, move on to some of the next steps.
On a new power meter, the cover must first be removed and the yellow battery isolation tape removed from the unit. Make sure the battery door is in the "open" position and gently lift upward, then remove the yellow plastic. After taking out the yellow tab, carefully re-insert the battery with the position (+) side facing outward and then replace the cover by lining up the tabs in the "Open" position, then lock into place by rotating clockwise into the closed position. See the video on changing the battery for more help on properly opening and closing the cover.
The [+] side should always be facing out. If placed in backwards, it may be very difficult to remove the battery. Lightly press on the edge of the battery to tilt it out of the unit or use a magnet to remove the battery from the unit, then replace it with the positive side facing outward.
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